refunds / cancellations

RETURN – REFUND- CANCELLATION POLICY

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• The UNBOXING VIDEO is mandatory. Without the UNBOXING VIDEO, we cannot help you with return/refund.

• We can ask for more short videos or photos too (if needed) to provide the best experience & trustworthy service to our customers.

• Returns & Replacements are done for free of cost if ONLY wrong products or products with any manufacturing defect are received by the customer.

• Return intimation: You can contact us via WhatsApp within 2 days from the date of delivery. The details of the return (Order number or E-mail address, courier docket No or AWB No, and a valid reason for return ) should be clearly mentioned.

• Request for product return shall be accepted only if the product is damaged or when a wrong product has been shipped. In such a case, the buyer can either wait for reshipment or re-placement of the product or request for payment refund which would be initiated within 7 working days.

• IMP RETURNING SCENARIO : If you didn’t pack it well as we did & we received that product in damaged condition, We cant help you.

 

What if I have rejected the parcel or anyhow it gets RTO(return to origin)

• Wrong address

• Wrong mobile number

• Didn’t pick the call from courier partners

• Didn’t provide OTP to courier partners

 

 

If anything happens from the above – mentioned RTO scenarios or simply you have rejected the parcel at your door step, the issue will be considered from your end, and 4% of the total order cost + Shipping charges + Shipping RTO charges will be deducted from your order value before initiating your refund. Also, the refund will be initiated only after we receive the RTO product in our location.

 

How can I place a replacement request?

 

You can apply for a replacement within 2 days of the delivery. For raising a replacement request due to any reason, you just need to contact us on WhatsApp support along with the details of your product. Once the replacement request is made, we will initiate the process and ensure that the replacement is made at the earliest. Please ensure that the product is unused, not damaged, with the original packing and has a receipt or invoice with it.

 

*Please note that replacement will be made only after thoroughly investigating the reason for which you want to replace the product.

• An easy cancellation process is available for all our esteemed customers. You can cancel your order ONLY before the product has been shipped. Your entire order amount will be refunded.

• Please note that the complete order needs to be cancelled. We do not accept partial order cancellation requests.

• If your order has been shipped & you want to cancel it due to any circumstances then you have to bear the shipping cost + Transaction charges of 4% + Convenience fees of 15% of the order value.

 

How to place a cancellation request?

 

Cancellation requests can be raised only before the time we dispatch your order. Once your product has been dispatched, you cant make a request for cancellation. If you wish to cancel your order, you can simply contact us on WhatsApp with your order id or email address and ask us for cancellation. ONLY valid cancellation reasons are acceptable.

 

My order was cancelled by reocean.in why?

• We deeply regret the inconvenience caused due to the cancellation of the order.

The following are the reasons for the cancellation

• The product was not available with us or nearest expiry (if any product has)

• Incomplete phone number or address provided by you.

• Unable to deliver to the particular location

• Payment not received

 

We will inform you about the cancellation of the order via e-mail/SMS. Our team will contact you for additional information.

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Have any doubts? Mail us at sales@reocean.in